Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
Great employee experiences don't happen by accident — they're designed. At Citi, we believe that the tools people use every day at work should be just as intuitive, seamless, and delightful as the best consumer apps out there.
Our UX team is on a mission to transform our Human Resources apps and systems — from onboarding and benefits to performance and beyond — turning friction into flow and complexity into clarity.
If you're passionate about putting people first, obsessed with crafting digital experiences that genuinely make life easier, and excited by the idea that great design can elevate the everyday moments of someone's working world, then this is the role for you.
The Role
As a Mid-Level UX Designer you'll be contributing directly to the design of our digital products. Working in concert with Product and Engineering partners and UX Research colleagues, you'll be applying your skills and experience to create high quality designs in all stages of the UX design process - including ideation, wireframing, prototyping, and high-fidelity design.
Responsibilities
Work closely with research, stakeholders, product managers and engineering teams to brainstorm and co-create ideas, approaches, and solutions
Create wireframes, prototypes, and high-fidelity designs using Figma, along with our established Design System
Ensure that designs follow best practices and use research & testing to inform and validate
Confidently challenge the status quo, encouraging all involved to address root causes to ensure the best outcome for users
Apply a positive and constructive attitude to all feedback
Deliver high-quality design assets to the engineering team, along with clear guidance to ensure all aspects of the designs are fully understood
Provide ongoing support to engineering, with regular UX review checkpoints to ensure quality and that the system is being built as designed
Keep up to date with the latest UX practices, innovations, and tools
Ensure all designs comply with ADA/WCAG standards for accessibility
Deliver on time, identifying and managing risks to ensure timelines are met, and escalating where needed
Assist and train new UX starters in the team
Contribute to the wider UX community of practice
Required Skills, Experience and Competencies
3+ years of industry UX Design experience
Strong attention to detail, analytical skills and problem-solving
Experience on complex, enterprise-scale or consumer design projects
Creative flair and a good eye for design
Excellent written and oral communication skills
Excellent skills in professional design tools, such as: Figma, Sketch, AdobeXD, InVision
Experience working with Design Systems
Practical experience using AI-enabled design tools (e.g. generative design, AI-assisted prototyping or content generation), with the ability to critically evaluate AI outputs and integrate them effectively into the design process
Bachelor's Degree
Desirable Skills, Experience and Competencies
Keen interest in, or knowledge of, banking or finance
HTML/CSS Development Skills
Participation in external UX groups or communities
Education:
University Degree or equivalent experience in a similar role.
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